FREE DELIVERY above 35€
SHIPPING, RETURNS & WARRANTY INFORMATION
What types of shipping do you offer, and what are your rates & return policies?
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PROMOTIONAL TERMS & CONDITIONS
What are your current online promotions?
Discount Codes: One discount code may be used per order at checkout. This includes discount codes given by email, codes displayed online, and codes awarded through our BotanicalTea Rewards program.
Gift Certificates & E-Gift Cards: Promotions, Rewards points, or savings of any kind cannot be applied to the purchase of a BotanicalTea Gift Certificate/E-Gift Card. Gift Card purchases are not valid for “Gift with Purchase” offers and are not refundable.
Gift Bundle Items: Bundled items of 2 or more are marked down in price and can be found on our Gift Bundle page. Discount codes and Rewards points do not apply to Gift Bundle items.
Save 15%: Sign up for our email list and receive a 15% savings code for your next BotanicalTea.pl order. One use per customer. Offer excludes “Gift Bundle” items, 3rd Party products (items not manufactured by BotanicalTea), sale items (including items on our ‘Specials’ page), subscription orders, hand-packed gift sets, Gift Cards, shipping costs, taxes, and items that are currently out of stock and become available at a later date. Offer is not combinable with any discount code, other offers, or recurring Subscriptions. BotanicalTea reserves the right to cancel this offer at any time.
Save 20%: Sign up for SMS text message marketing program and email list and receive a one-time discount code to save 20% on your next order. Maximum of 4 texts per month, unsubscribe at any time. You must be at least 18 years old to subscribe to BotanicalTea’s text message marketing program. 20% offer excludes 3rd Party products (items not manufactured by BotanicalTea), items that are marked down on sale to a lower price (on the ‘Specials’ page), “GIft Bundle” items, subscription orders, hand-packed gift sets, Gift Cards, shipping costs, taxes, and items that are currently out of stock and become available at a later date. Offer is not combinable with any discount code, other offers, Subscriptions or Rewards points redemption. BotanicalTea reserves the right to cancel this offer at any time. See our Privacy Policy for further details on SMS Promotions.
Free standard shipping on EU orders of 35 euro or more: No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be within the EU. Valid on orders of 35 euro EUR or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward 35 euro minimum. Subject to change, offer expires at the discretion of BotanicalTea.
Which items are excluded from your promotions?
Exclusions for which most discounts do not apply, include 3rd Party items & accessories (items not made by Botanical Tea), items that are marked down on sale to a lower price (including those listed on our “Specials” page), “Gift Bundle” items, select hand-packed Gift Sets, Gift Cards,
subscription items, shipping rates, taxes, and any item that is not in stock at the time of the promotion. For most excluded items, a short note is added to the bottom of the product description online, saying “discounts are not applicable”. Also, discount codes are not combinable with any other discount code or automatically applied code. And, as of April 2023, discounts codes ARE combinable with Botanical Tea Rewards points redemption. You may choose to use your Rewards points, and enter a discount code at checkout if desired.
ORDERING & PAYMENTS
How quickly will my order arrive?
The time it takes for your order to arrive is the order processing time + the shipping time. Our normal order processing time is one to three business days after your order is placed. Standard EU Shipping takes two to four business days, 2nd Day Air is two business days, and Next Day Air is one business day. Some shipping carriers may also experience delays. If you have received a shipping confirmation email, please track the order with the provided tracking link. To see all shipping times and rates for the EU region, visit our Shipping & Returns page.
What are your accepted payment methods?
BotanicalTea accepts Visa, MasterCard, PayPal. All transactions are in Polish zloty (PLN), or in Euro (EUR).
Do you have a Subscribe & Save program?
Yes! Subscribe to automatic deliveries and save 15% each time.The choice is yours; with over 100 eligible items, you choose the quantity and shipping schedule that best fits your needs. To view all Subscription-eligible items, visit ourSubscribe & Savepage. For full details about this program,click here to learn more.
Is ordering on your site secure?
Absolutely! We use the latest industry standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view ourPrivacy Policyfor more information about how we use and secure personal information.
TEA QUALITY AND TESTING
What are you doing to ensure the quality and safety of the BotanicalTea products?
The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.
Organic
BotanicalTea offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of BotanicalTea organic teas meet both the US and EU standards.
BotanicalTea conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.
Flavors
BotanicalTea offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. BotanicalTea flavored teas are free from allergens and GMOs.
GMOs
All of Botanical Tea products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.
Packaging
BotanicalTea pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. BotanicalTea’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.
Is there an expiration date on tea?
Tea does not have an expiration date, but it can start to lose freshness over time. At BotanicalTea we label all of our products with a “best by” date to ensure that you experience the best we have to offer.
We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.
Is your tea Gluten Free?
Yes, all of our teas are Gluten Free.
Is your tea vegan?
Yes! Our blended teas and herbal tisanes are crafted using plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans.
SUBSCRIBE & SAVE PROGRAM
How do I get started in the Subscribe & Save Program?
When ordering, simply click the “Subscribe & Save 15%” option and select a delivery schedule of every 2 weeks, 4 weeks, 6 weeks, 8 weeks or 12 weeks. Then click the “Add to Bag” button and checkout as you normally would. There is no special signup needed and you can cancel or edit your details anytime.
Which items are eligible for Subscribe & Save?
Nearly all of our Loose Tea Canisters, Event Boxes, Presentation and Petite Boxes, One Pound Pouches, Tea Over Ice 5pk, Cold Brew, and Single Steeps Samplers are eligible. Some items may not be eligible due to stockouts, so check this pageto see all eligible items.
When will my first Subscription order arrive?
Once you place your order, your delivery time will depend on the shipping option you selected at checkout. All subsequent deliveries will be shipped within the delivery schedule you selected.
How many items can I subscribe to?
You may subscribe to as many items as you like. To view all Subscription-eligible items, visit our Subscribe & Save page.
Is there a fee or other charges to subscribe
No, subscribing is free! In fact you Save 15% with every Subscribe & Save order.
Can I apply discounts or other coupons to my Subscription(s) orders?
At this time, discounts & other savings are not applicable in addition to the reoccurring Subscriptions.
Do I pay shipping fees on my Subscription(s)?
Shipping charges depends on the cost of your shipment. For example, if you place an order for 35 euro or more, and your order includes a Subscription item, standard shipping is free within the European Union. For all subsequent Subscription deliveries, the cost of standard shipping will be applied to your order if it falls under the free shipping threshold for your location. See our Shipping & Returns for all free shipping thresholds and the locations we ship to.
How do I edit or cancel my Subscription(s)?
When you place an order for a Subscription, you will receive an email including a link to edit the details. Click on the link to edit the quantity of items, the timeframe of your deliveries, your mailing address, or you may cancel your Subscription(s) entirely. If you have a BotanicalTea Account, you may login from our website and edit your Subscription(s) there as well. If you do not have an BotanicalTea Account, you can sign up here for free.